IMAIL-Intelligent e-mail answering service for eGovernment

The project vision is to design and develop eGovernment services that facilitate efficient communication between government agencies and citizens and companies, which will lead to a transformed and improved government.

Complete IMAIL home page

The overall goal of the demonstrator is to show how further development of today´s tools and technologies can improve the communication between large organizations and people. The demonstrator will help to automate the communication between these Swedish governmental organizations and the people by processing text-based inquiries, primarily e-mail based queries.

Our tools and technologies will
1. automate answering of a large part of the incoming e-mail flow,
2. improve right-on-time answers to inquiries asked through electronic devices.
3. change the workload for the administrators at Försäkringskassan, to use their skills in a better way.

Project partners
The Swedish Social Insurance Agency, Försäkringskassan, and Statistics Sweden, Statistiska centralbyrån, SCB.

Participants
Hercules Dalianis, project leader
Martin Hassel
Eriks Sneiders
Tessy C. Pargman
Andreas Amsenius

CSC-KTH
Viggo Kann
Ola Knutsson
Magnus Rosell

Project period
1 January 2009 - 31 December 2010

Project funder
Vinnova

Master thesis proposals (in Swedish)

Publications
Dalianis, H., O. Knutsson and T.C. Pargman. 2009. Using human language technology to support the handling officers at the Swedish Social Insurance Agency. In the proceeding of the Workshop on Design & Evaluation of e-Government Applications and Service 2009, DEGAS' 2009). August 24th 2009 - in conjunction with INTERACT 2009, Uppsala, Sweden.