HEXAnord – HEalth teXt Analysis network in the Nordic and Baltic countries

Hexanord is a newly established network with participants involved in health science, computer science and information technology in the Nordic and Baltic countries. The overall aim of the network is to explore the differences and similarities in the texts in electronic patient records in the various countries by means of text mining. Another aim of the network is to strengthen cooperation between the participating universities in the Nordic and Baltic countries.

For more information click here

IMAIL-Intelligent e-mail answering service for eGovernment

The project vision is to design and develop eGovernment services that facilitate efficient communication between government agencies and citizens and companies, which will lead to a transformed and improved government.

The overall goal of the demonstrator is to show how further development of today´s tools and technologies can improve the communication between large organizations and people. The demonstrator will run on Försäkringskassan and help to automate the communication between these organizations and the people by processing text-based inquiries, primarily e-mail based queries.

Our tools and technologies will
1. automate answering of a large part of the incoming e-mail flow,
2. improve right-on-time answers to inquiries asked through electronic devices.
3. change the workload for the administrators at Försäkringskassan, to use their skills in a better way.

Other project partners are Försäkringskassan (Swedish Social Insurance Agency) and CSC-KTH. Main participants from SYSLAB are Hercules Dalianis, Eriks Sneiders, and Martin Hassel as well as Ola Knutsson and Tessy Cerrato from K2lab.

The project is supported by Vinnova. Website

Open Services in Social Care

Older people tend to feel the most content if they can continue to live in their homes as long as possible. Care institutions, such as retirement homes, have a negative effect on elderly people’s state of health. Therefore one important form of social care for older people is to help them continue to live in their homes as long as possible. In order to do that, municipalities have an important task in providing social care for elderly as conveniently as possible.

However, social care services are still provided under strong public authority. Small services that make life easier for elderly, for example lunch boxes, social alarms, and part-time successors for relatives, still demand formal decisions by public officials.

In this research project we will investigate how “Open Social Services” can be designed and implemented in order to remove much of the authoritative barriers surrounding these services today. Through the use of e-government services it is possible to both remove these barriers and to make the care process more transparent. Transparency supports the individual and its relatives in selecting and monitoring appropriate social care initiatives. Social care policies are maintained through decision criteria implemented in the information systems.

The project is jointly funded by Vinnova and the municipality of Järfälla. Apart from KTH, University of Lund (law) and Stockholm University (Social Work) participate in the project. Petia Wohed, Gustaf Juell-Skielse and Carl-Mikael Lönn are involved from Syslab. Website.

REMS – REferral Management and Support

Short Description REferral Management and support
Long Description
The REMS projects main aim is to develop a set of e-services that can be used to create, manage and transfer health care referrals between S:t Erik’s eye hospital, primary care and private eye specialists in Stockholm. Furthermore, the project examines new methods that can be used when analysing and designing e-services in the healthcare region of Stockholm. As referrals are used as a mean to route a patient from a local physician to the correct level of specialist care, the problem domain is a complex mixture of actors, patient information and health care routines. As a foundation for creating e-services new methods and models are developed and refined to especially deal with the complexities of distributed health care processes. In the project process-, value-, and goal models are used as instruments for e-service design.

Supported by Vinnova
Start Date 2005/09/1
Finish Date 2007/12/31
Project participants

Martin Henkel
Paul Johannesson
Erik Perjons
Jelena Zdravkovic

SAMMET – Methods for Customer Interactive Service Design

SAMMET – Methods for Customer Interactive Service Design (2008 – 2011). This project aims at developing methods for customer interactive service design. The project addresses the need for increased customer participation and systematic ways of working in service design. The result of the project is a method framework applicable for e-services as well as other services and the relationships between services and other products. The project is carried out together with several large Swedish organisations and is supported by Vinnova. Main participants from SYSLAB are Martin Henkel, Paul Johannesson, and Erik Perjons.

SERVIAM – Knowledge Management for Web Services

Short Description Managing knowledge about fundamental decision support, arhitectural patterns, technical guidelines and maintenance processes for Web services.
Long Description The Serviam project contribute to the development of service based systems by managing knowledge about fundamental decision support, arhitectural patterns, technical guidelines and maintenance processes for Web services.
The project is governed by the Swedish Computer Society (Dataföreningen), with support of ten member organisations and Vinnova. Personell from the Royal Institute of Technology/ Stockholm University (DSV), University of Skövde and IT Plan have central roles in the project. The project duration is two years, its completion is estimated to 6000 man-hours. The project is lead by Peter Söderström, IT Plan.
Supported by Vinnova
Start Date 2003/9/1
Finish Date 2005/12/31
Project participants
Martin Henkel
Milena Haykowska
Nikos Dimitrakas
Rahel Hussain
Jelena Zdravkovic
Paul Johannesson
Mira Kajko-Mattsson
Benkt Wangler

Service oriented business models for enterprise systems

The traditional, product oriented business model for ERP-systems is challenged by the development of federated ERP systems built on services. The project aims at analysing new business models for service oriented ERP systems. It is carried out in co-operation with the Center for Enterise Systems at Handelshögskolan in Göteborg and the main participants from SYSLAB are Gustaf Juell-Skielse and Paul Johannesson.

Service Systems Laboratory

Today’s organisations demand new models for value creation and innovation. The target of an organisation can no longer be customers on the mass market. Instead, the individual customer will be put on center stage where she takes on new roles in the creation of value and innovation together with the organisation. In other words, customers are no longer only consumers but active co-producers of value in a value network. In such networks, a flexible cooperation with multiple vendors and other business partners is needed in order to provide tailored solutions for each individual customer. The role of organizations will be to continuously reconfigure networks of customers, vendors, suppliers, and other business partners.

The purpose of the Service Systems Laboratory is to increase the visibility and use of research results at DSV within the area of service systems. Results from existing projects and other research will be transformed into a form with high visibility. The anticipated results from such a lab would tentatively be both new services and service-based end-to-end processes and models for service engineering. Services will be realised in the form of proof-of-concepts and demonstrators. The lab will focus on, but not be limited to, open source software for implementation. Apart from researchers, stakeholders would be end-users, systems developers and managers, as well as public organizations, NGOs, and policy makers. Students at DSV would also benefit from the results of the lab in courses and for theses. The lab should include processes for decision and policy support, development, as well as tests and user training. It would provide a neutral ground for different stakeholders to build and evaluate new ideas for service systems, and it could serve as a platform for integrating the work of several research groups at DSV.

Petia Wohed, Gustaf Juell-Skielse and Erik Perjons will be engaged in the Service Systems Laboratory.

VIP-PA, Visualisations of patient centred process and business models in health and social care

VIP-PA, Visualisations of patient centred process and business models in health and social care (2008 – 2010). A major challenge in Swedish health care is to ensure quality and safety in health care processes shared between several care providers. Addressing this challenge will require a thorough understanding of the relationships between strategy and operational processes, which can be described by means of business models. The purpose of the project is to develop, describe and visualize a number of business models for cooperation and interoperability using e-services in health care. The business models will contribute to effective and efficient interoperability by clarifying the relationships between organizational strategy, primary and support processes, and technological infrastructure in terms of e-services.
The business models will describe how health care is produced, the actors participating in this production, the value created for patients, and forms for financing. The resulting models can be used by politicians, care providers, and industry in order to create novel health care networks, innovative e-services, and alternative work organizations. The project is a cooperation between
Stockholms Läns Landsting, Karolinska Institutet, Kungliga Tekniska Högskolan, and Alkit Communications AB. The project is supported by Vinnova. Main participants from SYSLAB are Martin Henkel, Paul Johannesson, and Jelena Zdravkovic. Read more at the VIPPA home page

Web based stress management system using a holistic approach

An interdisciplinary IT and health project (eHealth) with researchers from the Department of Computer and Systems Sciences, Stockholm University, and School of Health, Care and Social Welfare, Mälardalen University, has since the start in late 2009 developed a prototype of a web based stress management system ( The e-health system combines various flexible forms of learning and practical training in stress management. People with stress-related symptoms are offered a combination of information about the latest research, advice, interactive exercises, and communication in social forums and with experts in the area of stress management. The system is based on the idea that people with stress-related problems have different needs and benefit from different types of help. It applies a unique concept for holistic web based interventions that
includes support from both experts and the community of people with
stress-related issues, based on research of social networks for improved
health. The researchers in the project have presented the e-health system and the research behind the system in various scientific forums. The project continues with the development and testing of the prototype, and examination of new technologies and how they can be applied to further increase flexibility of the system.

Project participants: Åsa Smedberg, Jacob Palme, Hélène Sandmark, Gunnar Wettergren


Completed projects

KEA – Knowledge Extraction Agent

In the KEA project we are cooperating with SLL (Stockholm county council) to find new information from several hundred thousand patient files written in Swedish. We are using human language technology combined with information retrieval techniques to carry out the task. These techniques include automatic clustering, information extraction, named entity recognition, automatic text summarization. We hope from our approaches to find unknown relations between patients and their diseases, diagnosis, medical treatment, food, drink, work and social environment.
We will also apply this techniques on news paper articles. Website